UX strategy · Product management · Design operations
Wellness application Unifying the wellness experience through accessible and responsive design
Led a six-person UX team through the redesign and modernization of a comprehensive wellness platform and its supporting systems. Established design operations, formal usability testing, and cross-functional processes while assuming product ownership through a phased launch that improved engagement and member satisfaction.
- UX leadership
- Product management
- Design systems
- Usability testing
- Accessibility
- Design operations
The challenge
Modernizing the experience while transforming the UX organization
The existing wellness platform had evolved into a fragmented collection of features and experiences. Inconsistent interfaces made navigation difficult, while the desktop application lacked responsive design and created usability challenges for members accessing the platform through mobile devices and health plan portals.
The native mobile application presented a different experience from desktop, further complicating how members discovered and engaged with features. Accessibility had not been adequately incorporated into the underlying HTML structure or development practices.
Members also struggled to understand their next steps, locate in-progress activities, and navigate their personalized wellness journeys. These issues created opportunities to improve engagement, orientation, and continuity across devices.
The challenge extended beyond the member-facing application. Supporting platforms for clinical coaching, configuration, and administration also required UX oversight, standardized design practices, and stronger collaboration between Design, Engineering, Product, and Client Success.
My role and scope
Applications under my leadership
Key contributions
Building the foundation for better experiences
Led UX strategy and execution across multiple products while introducing the tools, processes, and research practices needed to improve design quality, collaboration, and delivery.
Selected work examples
Connecting experiences, systems, and people
A unified, intuitive experience across desktop and mobile supported by a consistent system and cross-functional tools.
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Wellness application redesign
Unified desktop and mobile experiences with clearer navigation, personalized wellness journeys, program tracking, and rewards.
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Responsive design and accessibility
Directed responsive interface improvements and accessible implementation practices across member-facing experiences.
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Design systems and supporting platforms
Oversaw UX work across CoachOn, Admin Tool, and Configurator, including a reusable design system for the new self-service configuration experience.
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Usability research and design operations
Established formal usability testing, standardized research documentation, Jira workflows, and Confluence knowledge management.
Key outcomes
Measurable improvements, lasting organizational change
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10–14%
Increase in utilization
Higher platform utilization following the redesign and phased releases.
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20%
Improvement in satisfaction
Post-launch member satisfaction improved to a new company record.
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30–45 days
To research readiness
Trained six UX designers and established formal usability testing capabilities.
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100%
NCQA renewal acceptance
Project documentation supported a successful accreditation renewal with full acceptance.
The bigger picture
A better product. A stronger
design organization
The wellness redesign represented more than a visual transformation. It established a more consistent and accessible member experience while fundamentally changing how UX operated within the organization.
By introducing formal usability testing, reusable design systems, structured documentation, and cross-functional workflows, I helped build a design organization capable of making informed decisions and delivering more consistently across multiple applications.
Following Pager’s acquisition of Onlife Health, I worked with incoming UX leadership to integrate the two teams and support the transition toward a unified design organization. That transition ultimately led to my move into Product Marketing, where I applied my product knowledge, design expertise, and leadership experience to a broader commercial role.
